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Operations Executive Wanted At The Grand Palm


  • Drive the overall PGB performance to ensure the position as the country’s leading Hotel and Casino resort is maintained, both from a market share and margin perspective;
  • Responsible for the planning and management of the casino, hotel operations and various support functions to maximize productivity and profitability and to meet the growth objectives of the units.
  • Deliver revenue, market share and profitability targets.
  • Develop and establish marketing plans, promotions and strategies to optimize profit and market share.
  • Formulate and establish the complex strategy and budget.
  • Responsible for developing a comprehensive annual business plan and the execution thereof.
  • Oversee the implementation of the strategy and budget by direct reports.
  • Formulate and implement profit improvement plans on a regular basis, or when needed.
  • Ensure that costs are controlled in a detailed and structured manner to ensure sustainability of the business.
  • Ensure all policies are strictly adhered to in day to day operations.
  • Ensure the highest level of service standards which meet or exceed industry standards.
  • Responsible for ensuring strict standards in all operations within the resort.
  • Ensure a well-maintained property with above average cleanliness and hygiene standards, including a forward thinking capex and maintenance programme.
  • Establish sound relationships with primary Peermont stakeholders as defined – Employees and Guests – as well as secondary stakeholders, including unions, shareholders, community leaders etc.
  • Responsible for legislative compliance, including compliance with Gambling Authority rules and regulations.
  • Use the Peermont values to inform all business activities.
  • Ensure the Group Customer Care programme is implemented with due diligence to meeting and exceeding guests expectations.
  • Manage all direct reports in a professional, fair and motivating manner and ensure superior performance at all times.
  • Ensure that all employees have clear objectives that are managed on a regular basis and remain motivated for the benefit of the resort.
  • Implement Group instructions, new projects or initiatives as they are approved by OPCO and EXCO and rolled out.


  • Matric / Grade 12 or equivalent
  • A business degree, hotel or hospitality management qualification is essential
  • 10 years’ experience in a similar position at a senior management level
  • Strong financial acumen, strong commercial understanding with a sense of entrepreneurship
  • Strong leadership skills with a proven leadership track record
  • Critical attention to detail in standards and service
  • Ability to work under pressure and deadlines and manage projects successfully
  • Ability to motivate management and staff and build strong teams
  • Must be able to travel and work extended hours as required
  • Be an independent thinker but a team player


  • Be in possession of a valid driver’s license and be willing to travel as and when required
  • Be able to work extended hours and over weekends and public holidays
  • Require to work in a smoking environment
  • Will be required to obtain a Gambling Authority License


· Ensure that you meet the minimum requirements

· Application with your CV to recruitment@grandpalm.bw




The Grand Palm




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