Customer Sales Consultant-Maun – Standard Bank
Customer Channels Job Purpose Proactively canvassing new business opportunities in the Market by packaging and selling financial products/solutions that meet financial needs in the market.
Sales and Service
Ensure bulk acquisition of new attraction business. Provide a mobile primary point of contact to customers by identifying their financial/ transactional needs and recommending bank products as solutions. Develop business opportunities by following up/pursuing leads. Conduct cold calling and other prospecting techniques in a planned manner focussing on high potential value prospects. Identify and follow up on new customers to increase market share.
Market and provide information on the full range of products to customers to optimise cross-sell. Follow up on sales to ensure that customer requirements have been met.
Clearly understand sales targets set for self and unit. Identify and nurture gatekeepers and centre of influence. Provide training to corporate scheme administrators (workflow/processing applications)
Conduct follow-up staff briefings (personal, motor vehicle and home loans) Deliver application forms and relevant product material to customers Track all business and collate figures on a weekly and monthly basis. Relationship building
Build relationships with Consultant Mobile Group Schemes and Accounts Support Officer to ensure good turn-round times and provision of excellent service.
Network with key stakeholders in the branch network and Business Banking to maximise sales and cross selling opportunities and draw on their expertise in concluding deals.
Credibility with gatekeepers is vital to the successful co ordination and integration of sales attraction activities Ensure that group scheme clients are pro-actively serviced in terms of marketing material, product updates and criteria changes.
Build relationships with Credit department, Branch network, home loans support and VAF to ensure good turn-round times and provision of excellent service. Legislative & Risk compliance
Ensure compliance with the Bank’s Credit policy and procedures, legislation and Code of Banking. Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.
Operational administration Track businesses submitted to ensure that accepted turnaround times are met. Submit sales report to Group Schemes Manager.
Preferred Qualification and Experience
Experience 3-4 years banking experience, with exposure to sales. Business Degree from a recognized university Knowledge/Technical Skills/Expertise
3-4 years banking experience, with exposure to sales. Business Degree from a recognized university Knowledge/Technical Skills/Expertise
Knowledge of sales and service delivery benchmarks and standards. Knowledge of the various target markets found in area of operation. Finacle/Core Banking exposure
Valid driver’s licence Comprehensive knowledge of the Bank’s Credit/lending policy and procedures. Thorough knowledge of the personal, home and motor vehicle loans products and processing formalities. Thorough knowledge of the Code of Banking Practice and its application in a sales context.. Check https://www.sc.com/bw/ To Apply