Customer Service Attendant Wanted At Immediate Cashloan Assist

Immediate Cashloan Assist, a 100% citizen owned micro-lending business invites suitably qualified candidates to apply for the position of Customer Service Attendant.

Position Summary

Reporting and taking instructions from the Principal Officer, bench-marking on best customer service practices and perform daily office duties as required.

Qualifications And Experience

– Certificate in Customer Service or Public Relations, certificate in any course will be an added advantage
– Proven work experience or attachment

Key Performance Areas

-Loan processing
– Create, review customer files and make follow-ups on outstanding debts
– Attend to customer queries and requests
– Maintain quality service by bench-marking on best practices
– To perform other daily office duties:
-Cash and cheque deposits and withdrawal (Banking)
-Purchasing office items
-Field marketing, advertising and promotions
-Petty cashier/cash handling including
-Credit check
-Debt management
-Doing Customers’ accounts, cash and bank Reconciliations

Required Skills And Competencies

– Confident problem solver, team player and decision maker
– Communication and interpersonal skills
– Intermediate level computer literacy
– Ability to work without close supervision
– Ability to listen and carry out instructions timely
– Quality service delivery
– Strong capacity to manage relationships with customers

Suitable candidates are invited to submit the cover letter, detailed curriculum vitae, certified copies of certificate and a minimum of 2 traceable references to;

Branch Manager
Immediate Cashloan Assist
P.O Box 1426
or by email to; [email protected]

Deadline of application; 10th March 2017

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