Sprint Couriers is hiring a Customer Service Agent

SKILLS REQUIRED:
. Able to manage and work under pressure.
Effective problem-solving skills.
Good communication skills.

DUTIES & RESPONSIBILITIES INCLUDE
Answering customer inquiries via phone,
email and in-person.
Direct Customers to online services
Update customer records in the system,

. Continually seeking improvement.
Acting as a team player and facilitating
teamwork in the organization.
Computer literacy.

including notes about interactions.
Develop a report with customers.
Make recommendations to management to
improve the customer experience.
Handling of cash services and ensure timely
banking.

MINIMUM EXPERIENCE AND QUALIFICATIONS:
Diploma or Degree in relevant course.
2 Years of experience using Microsoft Office
Basic knowledge of office equipment and computer experience.
Previous customer service experience in an office.
Valid Driver’s license including PRDP with minimum of 2 years driving experience.
Residence in Gumare will be an added advantage.

Drop your CVs at any of the Sprint Couriers Nationwide Offices.
Only candidates who meet the above requirements need to apply giving full details of
qualification, experience and enclosing up-to-date copies of their CV’s and certified copies of
certificates should be submitted not later than 15th August 2022 to: The Resources Officer,
Sprint Couriers, Plot 69368, Gaborone